Assessor Resource
TLII3022A
Provide customer service in rail operations
Assessment tool
Version 1.0
Issue Date: May 2024
Work is generally performed without supervision and in a team environment. It involves the provision of service to customers requiring assistance either on or off a train.
This unit involves the skills and knowledge required to provide customer service in rail operations according to regulatory, legislative and workplace requirements. It includes preparing to provide and providing assisting customers at platforms and/or on a train.
Licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)